When you visit our company's website or online store, request a quote, place an order, send us a message, or receive newsletters from us, we process your personal data. Below, we would like to inform you about the most important aspects of how your personal data is processed and your rights. If you have further questions regarding the processing of your personal data, please feel free to contact us at info [at] bio-textima.hu or using the contact information provided below.
What constitutes personal data?
Personal data refers to any information related to an identified or identifiable natural person (data subject). This includes, for example, your name, address, date of birth, the content of messages sent to us, or the details of your orders. Data that does not pertain to a natural person, such as data about a company, institution, public office, or association (e.g., the name and contact information of a company or order details provided by a company), does not fall within the definition of personal data. Similarly, data where the data subject cannot be identified, such as anonymized or statistical data, is not considered personal data.
Who processes your personal data?
Data Controller: BIO-TEXTIMA Industrial and Commercial Limited Liability Company
Registered Office: Ipar u. 1, 9167 Bősárkány, Hungary
Company Registration Number: 08-09-003818
Representative: Gyula Vörös, Managing Director
Phone Number: +36 96 271 259
Data Protection Contact: Gyula Vörös
Email: info [at] bio-textima.hu
What personal data does the Company process, and for what purpose?
For the purpose of providing quotations, our company processes your name, address, contact information (phone number, email address), and the content of your quote request (i.e., the product or service for which you requested a quote). The purpose of this data processing is to identify the customer and maintain communication for sending the quotation.
If you order any of our products or services, we process your name, address, contact details, as well as the name, characteristics, and content of the ordered product or service. Additionally, we store any further requests you may submit to us regarding your order. In this case, the purpose of data processing is to ensure the accurate and complete fulfillment of your order according to your requirements and to maintain contact with you to inform you about the product or service ordered and the status of your order.
Following the fulfillment of your order, we will issue an invoice to you in compliance with applicable laws. For invoicing purposes, we process your name, address, and the name and price of the ordered product or service.
In cases where our company provides a warranty for the ordered product or is legally obligated to provide a warranty, we process your name, address, order details, warranty certificate, and/or invoice data, as well as the content of your warranty claim, to determine the validity of the claim and identify the relevant product or service.
To prevent potential legal disputes in the future and to be able to prove the facts, contract performance, or termination, we retain your personal data (which has not been deleted) for up to five years after the termination of the contract, as prescribed by the general statute of limitations according to the Civil Code of 2013. The purpose of this data processing is to allow the Company to assert its potential rights and claims arising from the contract or to defend itself against such legal claims when they are raised.
For payments made by credit card or bank card, we only use your bank or credit card data to the extent and for the time necessary for exercising our rights and fulfilling our obligations. These data are processed by our contractual banking partners. You can find information about this data processing on the respective bank's website.
When visiting our website or online store, we collect data about visitors for the purpose of improving our services and enhancing the user experience. To achieve this, our website deploys a short code snippet, commonly known as a "cookie," on the visitor's computer for analytical purposes. The first time you open our website, you will be informed about this and given the option to accept it or not. Your consent is required for this data processing. Cookies placed on your computer can be deleted at any time. The following guides may assist you in deleting cookies: Mozilla Firefox (https://support.mozilla.org), Google Chrome (https://support.google.com/), Microsoft Edge (https://privacy.microsoft.com/).
Our company's website also operates as an online store. To ensure the proper functioning of the online store, our website places a short piece of code, commonly known as a "cookie," on the visitor's computer. Without the placement of this code, the online store will not function correctly because this code stores the contents of the customer's cart, previously viewed products, and more. The purpose of this data processing is solely to provide the service. By using the online store, the customer consents to the placement of this type of cookie. These cookies are stored on your computer and can be deleted at any time, as described in the previous section.
If you previously opted to subscribe to our company's newsletter, your consent allowed us to send newsletters to the email address you provided. By giving consent, you explicitly agreed that we may process your data - including your Facebook profile name and/or name, as well as email address - until you decide to withdraw this consent.
Our company provides you with the opportunity to request information about the processing of your personal data, request the deletion, blocking, or correction of your data at any time. Requests for information, correction, blocking, or deletion can be submitted to the following contact information: Bio-Textima Ltd., 9167 Bősárkány, Ipar út 1.
What is the legal basis for data processing?
a) For personal data provided for the preparation of quotations, the legal basis for data processing is the preparation of a contract with you.
b) For personal data provided during order fulfillment, the legal basis for data processing is the fulfillment of the contract (order) with you.
c) For personal data provided for invoicing purposes, the legal basis for data processing is the fulfillment of a legal obligation that applies to the data controller. d) For personal data provided for the purpose of asserting warranty claims, the legal basis for data processing is the fulfillment of a legal obligation that applies to the data controller.
In cases a)–d), providing the requested personal data is a condition for using the service or preparing the contract, and you are required to provide it when requesting a quote, ordering a product or service, making a purchase, or asserting a warranty claim. Failure to provide the data may result in the refusal of contract formation or the fulfillment of your request or other request.
e) When you fill out and submit the contact form on our website, the legal basis for data processing is your consent. By submitting the contact form, you consent to the processing of the provided data, including storing and using it to respond to your query or prepare a quotation.
f) When you visit the Company's website or online store, the placement, storage, and reading of cookies (cookies) on your computer for improving user experience and analytical purposes occur with your consent.
g) The placement, storage, and reading of cookies (cookies) on your computer for ensuring the proper operation of the website and web store is necessary for the proper operation of the website. In this case, the legal basis for data processing is the preparation and fulfillment of the contract with the customer. The customer cannot prohibit this type of data processing because it is essential for the proper operation of the website.
h) In the case of sending newsletters by the Company, the legal basis for data processing is your consent. By giving consent, you allow the Company to become aware of the data provided and use it for sending newsletters compiled by the Company.
Does the Company transmit your personal data?
For accounting purposes, the Company forwards your personal data listed on the invoice to the accounting firm contracted by the Company, Celerius Maximus Ltd., located at 9022 Győr, Rákóczi u. 44. For some order fulfillments, our Company may subcontract certain tasks (such as carpentry or upholstery work). In this case, the subcontractor working on the specific individual order processes the customer's name and contact information for the purpose of identifying the ordered item and conducting necessary consultations.
The Company has ensured in advance that the recipient of data transmissions and the organization with access rights to the data meet the criteria set by European Union regulations and have appropriate safeguards in place to ensure that the data processing complies with Hungarian and European Union data protection laws.
In addition to the above, the Company may only transmit your personal data to a court or other authority as required by law, in the manner and under the conditions prescribed by law, or at the request of an official resolution.
Data Processor Engagement
The hosting service provider for the Company's website and online store is Different Fejlesztő Kft. (9022 Győr, Apáca u. 51), which qualifies as a data processor according to data protection regulations. The data processor operates exclusively based on the Company's instructions and may not make independent decisions regarding the processing of your personal data. The Company has ensured in advance that the data processor is located within the European Union and provides sufficient guarantees that the data processing complies with Hungarian and European Union data protection laws. The data processor has provided the Company with adequate assurances regarding the confidential handling, integrity, and availability of the personal data it processes.
How long does the Company store your personal data?
The Company is obligated to store your personal data related to invoicing or orders for a duration in compliance with applicable accounting and tax regulations. The personal data used for contacting, placing orders, entering into contracts, and invoicing, after the failure of contract negotiations, the fulfillment of the contract, or the termination of the contract, will not be deleted by the Company for a period of five years, in accordance with the general statute of limitations specified in the 2013 Act V. of the Civil Code. The purpose of data processing under this section is to allow the Company to assert any potential rights or claims arising from the contract and to defend itself against such legal claims and demands.
The Company will retain your personal data that is processed with your consent for as long as necessary to fulfill the purpose of the data processing or until you request the deletion of your personal data.
What rights do you have regarding the processing of your personal data?
Information and Access During data processing, you have the right to access your data. Therefore, you can request the Company to provide information on whether your personal data is being processed, and if so, details about the data, its source, the purpose of processing, the legal basis, duration, information about the data processor's name, address, and their activities related to data processing, information regarding data protection incidents, their circumstances, effects, and measures taken to mitigate them, and, in case of data transfer, the legal basis and recipients of the data transfer. Upon your request, the Company will provide you with a copy of the processed data.
At any time during data processing, you can request the Company to correct or supplement your personal data. If your personal data does not match reality, and accurate data is available to the Company, the Company will correct the data. The Company will notify you and any third parties to whom it had previously transferred the data for processing purposes.
You have the right to request the Company to delete your personal data without undue delay if one of the following reasons applies:
- The personal data is no longer necessary for the purposes for which it was collected or otherwise processed by the Company.
- The Company processed the personal data based on your consent, you have withdrawn your consent in writing, and there is no other legal basis for data processing.
- You object to the data processing based on the Company's legitimate interests, and there are no overriding legitimate grounds for the data processing concerning your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.
- The Company processed the personal data unlawfully.
- The personal data must be deleted to fulfill a legal obligation imposed on the Company by applicable European Union or national law.
- You have objected to the data processing, and there are no overriding legitimate reasons for processing.
Please note that requests for deletion must be made in writing (by mail or email) and specify which personal data you want to be deleted and the reasons for the deletion.
If the Company accepts your request for deletion, it will remove the processed personal data from all records and notify you accordingly.
In cases where the Company is obligated to delete your personal data, the Company will take all reasonable steps, including the application of technical measures, to inform other data controllers who have known your personal data due to its disclosure. In the information sent to other data controllers, the Company will indicate that you requested the deletion of links to your personal data or copies of your personal data. After fulfilling your request for the exercise of your right to deletion, the Company will promptly notify those individuals with whom it has shared your personal data unless doing so would be impossible or would require disproportionate effort for the Company.
The Company is not obliged to delete personal data if processing is necessary for:
- The exercise of the right to freedom of expression and information.
- Compliance with a legal obligation requiring the processing imposed on the Company under European Union or national law.
- The performance of a task carried out in the public interest or in the exercise of official authority vested in the Company.
- The realization of a public health interest.
- Public archiving, scientific or historical research, or statistical purposes, provided that the exercise of your right to be forgotten would likely render impossible or seriously impair the achievement of the objectives of the data processing.
- The presentation, assertion, or defense of legal claims.
You have the right to request that the Company restrict the processing or use of your personal data if any of the following reasons apply:
- You dispute the accuracy of the personal data (in this case, the restriction will be in place until the Company verifies the accuracy of the data).
- The Company has processed your personal data unlawfully, but you request restriction instead of deletion.
- The purpose of data processing by the Company has ceased, but you require the data for the presentation, assertion, or defense of legal claims.
- You object to the data processing based on the Company's legitimate interests, and there are no overriding compelling legitimate grounds for the Company's interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims; in this case, the restriction will be in place until it is determined whether the Company's compelling interests take precedence over your legitimate interests.
During a restriction, personal data may be processed only with your consent or for the establishment, exercise, or defense of legal claims or to protect the rights of natural or legal persons, or in the important public interest of the European Union or a European Union member state. The Company, following the fulfillment of your request for restriction, will promptly notify those individuals with whom your personal data has been shared, provided that this is not impossible or does not require disproportionate effort for the Company.
You have the right to object to the processing of your personal data, and in such cases, the Company cannot further process your personal data unless it can demonstrate that:
- There are compelling legitimate grounds for processing that override your interests, rights, and freedoms, or
- The processing is necessary for the establishment, exercise, or defense of legal claims by the Company.
Withdrawal of Consent
If the processing of your data was based on your consent, you have the right to withdraw your consent at any time. However, this withdrawal does not affect the legality of the processing carried out before the withdrawal.
You have the right to request that the Company provides your personal data in a structured, commonly used, machine-readable format and has the right to transmit that data to another controller without hindrance from the Company.
Exercising Your Rights In case of violation of your privacy rights, you may take legal action against the Company. For data protection matters, you can request assistance from the National Authority for Data Protection and Freedom of Information:
President: Dr. Attila Péterfalvi
Mailing address: 1534 Budapest, Pf.: 834
Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/c
Phone: +36 (1) 391-1400
Fax: +36 (1) 391-1410
In matters regarding the enforcement of your rights, the Informational Self-Determination and Freedom of Information Act of 2011 (Act CXII of 2011) and the General Data Protection Regulation (GDPR) (EU) 2016/679, which concerns the protection of personal data, and the free movement of such data, apply.
A detailed Data Processing Policy regarding the processing of personal data and the operation of the camera surveillance system is available at the Company's headquarters and on the official website.
If you have any questions regarding the processing of your personal data or wish to exercise your data subject rights, please contact the Company's designated Data Protection Officer, Gyula Vörös, at info [at] bio-textima.hu